1. The Power of Appreciation in Business
Backed by scientific data that tracks the impact of appreciation on the body and mind as well as our relationships with one another, this book explains how appreciation is a much broader concept than "Employee of the Month." It describes specific appreciation techniques to combat employee apathy, poor performance, low motivation, stress, lack of company loyalty, customer indifference and customer rage. It contains real-world examples from businesses including Southwest Airlines and See's Candies that successfully use appreciation with their employees and customers.
"The Power of Appreciation in Business...is an exploration into the dimensions of appreciation and the tremendous power it wields in all relationships. Don't miss it!" -- Ken Blanchard, co-author of The One Minute Manager¬Æ and Customer Mania