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Check out what Dr. Nelson has to say: “Got a Bad Boss?” (radio interview) The Union Edge - October 24, 2013 “It’s Not Customer Service, It’s Employee Service That Really Matters” SAP Business Innovation - October 23, 2013 “Are You A 'Ghost Boss'? 4 Bad Boss Bloopers - And How to Fix Them” Fast Company - October 8, 2013 “The Trader Joe’s Model for Employee Retention” ChiefExecutive.net - September 20, 2013 Click here for more interviews and articles!